Kate Nasser - The People-Skills Coach
Soft skills, also known as people-skills or interpersonal skills, contribute significantly to your professional career success. Leadership, customer service, and teamwork soar when your people-skills are in top form. Sales professionals have always invested in communication and other soft skills training to produce significant sales results.
If you are an internal corporate team, like IT, Finance, Engineering, and Administration, you will experience more success when you learn how to communicate extremely well to those outside of your area of expertise, personality type, or geographic area.
Bravo to your focus on professional people-skills. I am ready to work with you!
Your teams will all be at the banquet of communication success once they participate in my customer service and team building workshops, keynotes, and training DVDs. These sessions inspire the spirit, engage the mind, and activate changes in your teams’ behaviors.
For over 20 years as The People-Skills Coach of CAS, Inc., I have delivered professional people-skills training and coaching to diverse industries and teams for a feast of success in teamwork, customer service and leadership. Now in this truly global economy, I also deliver a special focus on communication skills that bridge the gaps of diversity, personality types, and geographic differences.
Kate Nasser — The People-Skills Coach
“Artistry and industry create success.” —Kate Nasser
Healthy teamwork has tight bonds that encourage ideas, embrace diversity, and welcome change. This produces agile teams that can respond to the changing economic times. When does a healthy tight bond become a clique with its destructive limiting force? Leaders, do you know the warning signs?
As we lead into National Customer Service Week (Oct. 4th, 2010), we can sharpen our learning as well as honor customers and all who serve them. Today’s topic is “The Follow of Being Defensive” and what to do instead!!
What two words do you think would develop and deliver the best people-skills (aka soft skills) for the 21st century? Try these two magical words or tell me your favorite two words for the best people-skills. Posted updated.
Have you ever been in a room with other team members when the leader explodes with disapproval at some of them but not you? What was your reaction? How did you feel? Did you say anything? Did your decision affect your subsequent teamwork? A few suggestions on what to do.
Recent customer service experience w/promoter of National Customer Service Week shed light on challenges of service & technical support in times of change. Here’s what happened and insights on change, change resistance, and rebuilding trust.
Nimble companies win business. Lumbering, slow companies lose. Agile companies empower employees to make quick decisions that meet customer’s high expectations and changing business conditions. What happens when an empowered employee resists change and stops the new revenue stream?
Even with professional people skills (soft skills) training, your mindset can determine success or failure w/other people at these 3 key moments. Remember …
Customer service means communication and the best language for delivering superior truly memorable customer service is …
Sales and customer service soar when you show the customers that you “get them”. Don’t insult your customers with fake imitation. Understand them and adapt to their cultural preferences. Read more …
Simple sincerity makes for the perfect apology. Yet it can go astray very quickly. What is the ONE word that destroys the perfect apology and what word saves it? Read more …
It is a myth that technical professionals are incapable of good to great people skills. Anyone can learn people skills and the value to the individual and the organization is immense. Here are tangible people skills tips for intelligent dedicated technical professionals including doctors, lawyers, IT, finance …
Does fear of emotion stop you from giving empathy especially to angry or irate customers that call? Lose your fear to build bonds in customer service, customer care, and tech. support. Here’s how.
Leaders, get ALL your employees thinking Customer Care with commitment and these 3 steps. Even non-customer facing teams deliver customer care.
Call Centers – There is no such thing an American (USA) customer. There are 9 USA regional differences which you can learn to satisfy this large customer base.
There are customer service training programs out there teaching how to handle an irate or angry customer and giving horrible advice. Do you want your CSRs and technical support reps saying this? Would you want it said to you when you are angry or irate?
